Beginner (A)

STUDENT POLICIES :

•  Students can log in to the study system by visiting the Zedny website, so the student must keep his login data , which the institute’s administration will send to him, and he also saves the Zedny website link on his main browser for easy access to the system when needed.
  ( www.zednyinstitute.com )
•  Lessons will be conducted via applications such as Zoom meeting , Google meet , Google classroom …etc.
•  The student must have a reliable internet connection, access to an Arabic keyboard (can be used online) and make sure the necessary audio/visual tools are working (headphones, microphone, camera).
•  The student can choose the date/time for the lessons and the institute will choose the teacher who is available at the time.
•  It is possible for the student to change the times of his lessons, but it may result in a change of teacher.
•  The student must state all of the times he is available to study during the week in order for us to create a suitable study timetable for him. Once the student has agreed and paid for the lessons he cannot change the times that he begin. He may change the times after the hours that are paid for are completed.
•  Exchanging of contact details between students and teachers is strictly prohibited. Any complaints between students and teachers should be directed to management and not discussed privately.
•  If a student is late for a lesson then it is deducted from his lesson time.
•  The lesson begins at the agreed time and not from the students arrival.
•  A teacher is considered absent from the class if he is more than 10 minutes late. If this happens a student must immediately notify the management team so that suitable action can be taken.
•  A student who studies for 5 or more times weekly is entitled to a single cancellation per week (4 per month) due to unforeseen circumstances without being reprimanded.
•  A student who has 3 / 4 lessons per week or a combined total of 12 or more in a month is entitled to (2 cancellations per month) due to unforeseen circumstances without being reprimanded.
•  Management must be notified of the cancellation 24 hours prior to the start of the lesson. In the event of an emergency notices given 2 hours prior to the lesson will be accepted.
•  If the student apologises at the time of the lesson itself, he will be considered absent and the Institute has the right to deduct the duration of the lesson from the hours paid and there will be no compensation for him.
•  If the teacher is not able to attend the class, the student will have the lesson compensated.
•  The student will not progress to the next level unless he achieves a successful score of 65% or more in the examination.
•  The student will be unable to have his money refunded after attending the first lesson.
•  The student can not transfer the paid hours to another student or attend a lesson in his place.
•  If the student wants to temporarily suspend his studies, for any reason, he can tell the Student Affairs Officer explaining the reasons so it is not deducted from his paid hours of study. The suspension can be no longer than two weeks.
•  The student can submit his or her suggestions or complaints to the Student Affairs Officer at the institute so that we can work on developing and improving the quality of the teaching.
•  At the end of each month, the student can fill in the feedback form via the sender’s link by student affairs.Healthcare Services